Full Moon Resort Guest Policies

  • Alcoholic Beverages: Personal-stock alcoholic beverages (BYOB) are restricted to private accommodations.  At no time are coolers or BYOB permitted in public areas including Service Areas, Pavilion,Roadhouse, Barn, tents, lobbies, porches, lawns, fields, playground, parking lots, etc.  Minors (under 21 years of age) are not permitted to consume alcoholic beverages at any time.

  • Smoking: All buildings are NON-SMOKING. In addition, please do not light candles, incense, or any other combustible materials. If it is determined that guests have smoked or burned fragrance in their accommodation, a $150.00 cleaning fee will be applied to the bill.

  • Pets: Pets are not permitted on the facility. A $250 cleaning fee will be applied to the bill if it is determined that an animal has been present in an accommodation. 

  • Telephone: A guest telephone is located in the Valley View House lobby with complimentary local and long distance service to anywhere within the United States. Please use a calling card for international calls.  Note: There is no Cell Phone Service in this area of the forest preserve.

  • Internet: Wifi Service is available in the hotel lobby and throughout most of the facility

  • Housekeeping: Towel Refreshing + Trash Removal will occur on the 3rd morning.  If you prefer that staff does not enter your accommodation, please place the “Do Not Disturb” hanger on the outside doorknob. 

  • Accommodations: Guest Rooms do not have televisions, air conditioners, refrigerators, or telephones. There is a guest phone, and TV/DVD (no live cable) in the Valley View House Library.

  • Energy conservation: When leaving a room, please turn the lights off thermostat/fan down or off.  Please help conserve water and take short showers.

  • Cots and Cribs: Full Moon Resort DOES NOT  provide cots or cribs 

  • Children: We welcome children.  All children must be supervised by a responsible adult at all times. No child may be left alone in a room, at any time, even with use of a baby monitor. 

  • Dining Times and Event Schedule: An event schedule will be posted at the Front Desk.

  • Check-In is 3:00pm.

  • Check-Out: Check out is 11am. Please return room key card(s) to the Front Desk by 11am.  Do not leave access keys cards in your room.  A $10 fee will be applied for unreturned and/or lost access keys.

  • Personal belongings must be removed from the facility at check out.  Full Moon cannot accept responsibility for belongings left behind. 

  • Lost & Found items will be held at the Front Desk for a maximum of two weeks.  Food, Beverage and Personal Hygiene Items will be discarded. 

  • Emergency: In the case of emergency report to the Front Desk.  If the Front Desk is closed, an on-site manager can be reached via the pager system located on the Front Desk. 


Swimming Pool Policies:

  • Never swim alone.  At least two adults must be present when swimming with at least one adult remaining on the Pool Deck. Children under the age of 16 must be supervised at all times. 

  • In the event of an emergency, notify the Front Desk and contact help immediately 

  • Please observe hours of operation (8:30AM to Dusk)

  • Alcoholic beverages and glass are not permitted in the pool area

  • Please observe posted rules

Thank you for respecting these policies. If you have any questions or concerns, please do not hesitate to visit the Front Desk.